Tools for your Business
Practical tools for running a small business, most of them free. Help yourself to the ones that fit, no system to buy into.
A suite of tools that fills your gaps, not a system that replaces everything you already use.
Showing 19 of 19 tools
Auto Service Opportunity Guide
Ten service-visit opportunities your team can raise as advice, not a sales pitch. Each one has the words to use, and the times to stay quiet.
Competitor Analysis
How to build an honest picture of your online competition, and turn it into three decisions worth acting on.
Conflict Resolution: Field Services
Online training for managers in field service businesses. Rehearse common employee conflict management with a voice agent.
Conflict Resolution: Retail
Online training for managers in retail businesses. Rehearse common employee conflict management with a voice agent.
Conflict Resolution: Education & Care
Online training for managers in care and education facilities. Rehearse common employee conflict management with a voice agent.
Conflict Resolution: General Office
Online training for managers in general office settings. Rehearse common employee conflict management with a voice agent.
Form Creator
Build a standard form for your employees, suppliers and customers by simply explaining it to a voice agent.
Google Profile Review
Where you land in the local map results, and how your listing looks when customers find you. A dozen checks to improve both.
Labor Rate Calculator
What an hour of your technician's time actually costs you, once you count the overhead, the unbillable hours, and the employer side of payroll that a plain hourly rate leaves out.
Manage Employee Conflict
Twenty-two slides on the conversations owners put off longest: positions versus interests, and what to say in the room.
Manuals to Answers
Turn your manuals, handbooks and product guides into an answer agent. Nobody has to read the manual, they ask and it answers.
Price Increase Kit
Raise your prices without losing customers. The letters and the pushback script that help the increase land, so it reads as fair, not sudden.
Procedure Assistant
Your best tech talks through how they do a job. You get it back as a written, editable procedure, ready to hand the next hire.
Product Selector
Build the "which one do I need" tool your own customers use on your catalog.
Social Media Review
Seven checks you can do by hand, no analytics tools, no logins, no agency required.
SOP Procedures
Upload the documents you already have and get back a clean, checklist-style procedure for every job in them.
Spreadsheet Rescue
Running on a basic spreadsheet? We turn it into a customized working tool your team can actually use, without buying expensive software.
Training to SOP
Train it once and capture it, so the next new hire follows the recording instead of being trained from scratch all over again.
Website Review
Nine checks that show you whether your site is turning visitors into customers, or quietly losing them.
This finder is a Product Selector in action.
The search and filters you just used to land on the right tool are the same kind of “which one do I need” guide you can offer your own customers. Our Product Selector is a free tool. Take a look and make it your own.
See the free Product SelectorLoaded Labor Rate Calculator
The most useful number in your business, and the one most owners have never calculated.
The loaded labor rate calculator works out what one billable hour of a technician actually costs you, once you include payroll taxes, workers compensation, benefits, the truck, the tools, the phone, PTO, and all the paid hours you cannot bill. The page includes the formula, what to include and what to leave out, and two full worked examples.
Run this before you set next season's pricing. Free, and fully interactive.
Procedure Author, the paid SOP generator
Procedure Author turns a recorded walkthrough or a rough written description into a clean, structured written procedure with steps, checks, and failure points.
Record yourself doing a job and talking through it. Feed it in. Get back an SOP you can hand to a new hire the same day. It also flags the places where you left something out, which is usually the most valuable part.
In your browser, no account needed.
SOP Procedures: What to Document and Why
The companion guide to the generator. SOP procedures for service businesses covers why written procedures matter more in a trade than in an office, what belongs in one, the ten procedures worth writing first, and how to stop them going stale six months later.
Read this if you are not sure where to start. It is free and there is nothing to sign up for.
Find Your Real Competitors
The shops you think you compete with are usually not the ones taking your calls.
Find your real competitors checks who is actually visible to a customer searching for your service in your area, sorts them into businesses like yours, businesses bigger than you, and businesses that are not really competitors at all, and shows you where your review count sits against theirs.
Free, and it takes a couple of minutes.
Review Your Social Media
Before a customer calls you, they look you up. Review your social media shows you what they find in that thirty seconds.
It checks whether your business information is accurate and consistent across profiles, whether your accounts look active or abandoned, whether there is any proof of real work, and whether reviews get responses. You get a list of problems sorted by how much each one is costing you.
Free.
Product Selector: Which Setup Fits Your Shop
If you have looked at our systems and cannot tell which level you need, the product selector asks a handful of questions and gives you a straight recommendation with a price and a reason.
It will tell you to buy the cheapest option, or to start with Spreadsheet Rescue, or to wait, if that is the honest answer.
Free, about two minutes.
Want the Full Picture Instead
The tools each answer one question. The free audit answers the whole set. Tell us how your shop runs today and we will send back a written read on where the money and the time are leaking, and what we would do about it.
No call required.