Auto Service Opportunity Guide
Ten service-visit opportunities your team can raise as advice, not a sales pitch. Each one has the words to use, and the times to stay quiet.
20 minutes · Word
- 1Cabin air filter
A musty air conditioning smell or weak airflow from the vents. Stay quiet if it was replaced in the last 12 months.
- 2Engine air filter
Dark or clogged at the oil change inspection, or due by mileage. Stay quiet if it looks clean and is within its interval.
- 3Wiper blades
Streaking, skipping, or cracked rubber. Stay quiet if the blades are wiping clean and were replaced recently.
- 4Battery test and replacement
A slow crank, a battery over three or four years old, or a weak reading on the tester. Stay quiet if it tests strong, whatever its age.
- 5Front brake pads at wear threshold
Pads down to the last few millimeters, or the wear indicator starting to squeal. Stay quiet if they are within spec.
- 6Coolant exchange
No cooling service in the history, or a test strip showing corrosion protection used up. Stay quiet if the strip reads healthy.
- 7Transmission fluid service
Fluid that is dark or smells burnt, or past the interval with no service history. Stay quiet if it is clean and within its interval.
- 8Serpentine belt
Visible cracking, glazing, or fraying, or still original past 60,000 to 90,000 miles. Stay quiet if it looks supple.
- 9Tire rotation and alignment check
Uneven tread wear, or 5,000 to 7,000 miles since the last rotation. Stay quiet if wear is even across all four tires.
- 10Headlight restoration
Cloudy or yellowed lenses noticed on the walkaround. Stay quiet if they are clear, or the customer already plans to replace the assemblies.
Want it to keep?
Enter your email and download the Word to keep. Printable and offline, so you can save and reuse it.
We'll save your email to send the occasional update worth reading. No spam, unsubscribe any time.