Recurring cleans, one-time deep cleans, and a crew schedule that holds together
Monday has eleven homes on it. Two are biweekly, six are weekly, one is a move-out that will run five hours, and one canceled last night by text. Your best cleaner is out sick. Somebody has to know which house has the dog that cannot get out, which one has the alarm code, and which one wants the sheets changed. Cleaning is a people and details business. North Star is a custom operations system MinnSight builds and runs to hold both.
No call required. Flat monthly, no per-tech fees.
Recurring schedules that survive turnover
Cleaning has turnover. That is not a flaw in your company, it is the industry. The damage happens when a cleaner leaves and takes the knowledge of thirty homes with her. North Star keeps the details on the property, not in a person: which rooms are included, which are skipped, where supplies are stored, what the client is particular about, how long the house actually takes, and what has gone wrong before. When you assign a new cleaner to that home, she opens her phone and sees what the last person knew. Recurring schedules run automatically on weekly, biweekly, or monthly cycles, so nobody rebuilds next month's calendar from scratch. When someone calls in, you reassign homes on the board and the new assignment lands on the right phone with all the notes attached.
Access details in one place, and only for the people who need them
Codes, lockbox numbers, garage keypads, alarm instructions, pets, parking, and the neighbor who has the spare key. Every cleaning company keeps this somewhere, and for most it is a mix of a spreadsheet, a group text, and one person's memory. That is both a security problem and an operational one. North Star stores access information on the client record, visible to the cleaner assigned that day. When a code changes, it changes once. When a client leaves, the record closes. There is no group thread where a garage code from 2023 lives forever on a phone that belongs to someone who quit. MinnSight builds the permission structure to match how you want it: office sees everything, cleaners see today's homes, and you decide what appears on the phone at all.
Billing that runs on its own every month
Recurring cleaning invoicing is high volume and low value per transaction, which makes it exactly the kind of work that should not consume a person's Friday. North Star bills recurring clients on their schedule, charges cards on file, and flags the ones that fail. Rate increases can go out across a group of clients at once instead of being negotiated individually and forgotten for half the list. One-time deep cleans and move-outs price separately from the recurring rate, so a five hour move-out at $475 does not accidentally get billed at the weekly rate. What you are owed sits in one view. For an operation running two hundred recurring cleans a month, this is often the single biggest hour saver in the whole system, and it removes the specific mistake of cleaning a house for six weeks after the card stopped working.
Complaints, redos, and the record that settles them
A client says the baseboards were not done. Maybe they were. Without a record, you go back for free and everyone feels bad. North Star captures a completion checklist on each clean, tied to that home's specific scope, with photos when the cleaner takes them and the time in and out. When a complaint comes in, you look at what happened rather than debating it. Redos are logged against the original clean so they show up in your numbers instead of vanishing as unpaid labor. Patterns become visible. If one home generates a complaint every third visit, the issue is probably the scope, not the cleaner. If one cleaner generates complaints across six houses, that is training. You cannot manage quality you are not recording.
What slips between visits
Your most experienced cleaner gives two weeks notice. She covered 26 homes. Nobody else knows which one has the cat that hides in the basement or which client refuses to have the wood floors damp mopped.
Every one of those 26 homes carries its own notes, scope, and quirks on the property record. The replacement cleaner opens each job and sees what to do before ringing the doorbell.
A biweekly client's card expires in January. The failure notice goes to an inbox nobody watches. You clean the home nine more times before anyone notices, at $145 each.
Failed payments surface as an exception list the same week. Your office calls once, updates the card, and the account never runs more than one clean behind.
A move-out clean takes your two-person crew five and a half hours. It gets invoiced at the regular $160 recurring rate because whoever did the billing did not know it was a move-out.
Job types carry their own pricing. The move-out bills at $475 and the crew's actual hours are on the record for the next time you quote one.
Recurring work that runs itself
North Star brings your whole cleaning business into one place. We set it up around your recurring schedule, then keep it running.
The price stays flat as you add cleaners. What each of the three levels covers is on the pricing page.
See North Star pricingPick up the pieces your crews need
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
See pricingNot ready for the whole system? Grab one of these yourself, no call needed.
Browse all toolsOur tools cover the common needs. If your audit turns up something specific, or you already have an idea, we build that too.
Start with the free auditDeciding between us and something else?
Honest, side-by-side breakdowns of MinnSight against the tools businesses usually weigh.
What are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your business.
Get Your Free AuditBuilt for Every Type of Cleaning Services Company
Open the example schedule
You are seeing a single example build, with sample accounts and a schedule that is already filled in. Open it as the owner, as a cleaner, or as a customer and try the parts you care about.
See the live demoQuestions from owners running cleaning crews
Ready to stop losing
accounts quietly?
Send over your client list, your schedule, and how you bill today. We will come back with a written picture of the system we would build for your crews and where your hours are disappearing. Everything starts with the free audit, and you will not be asked to book a meeting. Say the word if you want a live look first.
Built for service businesses in Minnesota. No call required.