YOUR CARPET & FLOOR BUSINESS,
RUNNING SMARTER.
We build the system your carpet cleaning business runs on. One place for your jobs, your schedule, your customers, and what you are owed. Built for cleaners who are too busy on the wand to chase paperwork.
No call required. Flat monthly, no per-tech fees.
Sound like your business?
You cleaned their carpets in the fall. Spring came and they booked a competitor because nobody ever followed up.
Your system flags customers due for a clean before they start shopping around.
Your crew loads the wrong gear because nobody tracked whether the job was wool or nylon or how heavy the traffic was.
Full property history, fiber types, traffic notes, and pet counts are on the crew's phone before they load the truck.
A spot wicked back up. The customer left a voicemail that got missed. Now it is a one star review.
Your system flags the re-clean request right away so you fix it in 24 hours and save the review.
You are guessing whether commercial tile work pays better than residential carpet because you do not track margin by service.
Your dashboard shows margin by job category so you know exactly which work is worth chasing first.
One system, built just for you.
North Star is the one place your carpet cleaning business runs on. We build it around how you already work, then keep it running for you.
Three levels. Flat monthly.
The Operations Hub that runs your day to day.
- Operations Hub: work schedule, customer records, and what you are owed
- Maintenance tracker and issue list, so nothing gets missed
- Your procedures in one place, plus a virtual assistant
Everything in Core, plus the numbers at a glance.
- Everything in Core
- Owner Dashboard: money in and money owed
- How the business is performing and how the work is running
Everything in Plus, plus a portal for your customers.
- Everything in Plus
- Customer Portal: your customers see their work history and report an issue
- Maintenance reminders, and a rating when the job is done
Add what you need. Nothing you do not.
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
See pricingNot ready for the whole system? Keep your current software and add just the piece you need. Adding a tool to a plan costs less than building it on its own.
See pricingOur tools cover the common needs. If your audit turns up something specific, or you already have an idea, we build that too.
Start with the free auditWhat are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your shop.
Get Your Free AuditBuilt for Every Type of Carpet Cleaning Company
Walk through a real North Star.
Take a look at a live North Star set up for an HVAC shop. Log in with one click as the owner, an employee, or a customer, and click around.
See the live demoWant to add the After-Hours Phone?
The After-Hours Phone is not part of North Star. It is an extra you can add on top once your system is running. It answers the booking calls you miss while you are on the wand, so no job slips away.
After-Hours Phone
Answers on the first ring, checks your real-time availability, and books the job while you are in the crawlspace. Pays for itself the first time it saves a missed call.
400 minutes a month included. Need round-the-clock coverage? Ask us.
Questions we get every week
Ready to stop
losing revenue?
Take the free audit. We will show you where you are losing time and jobs in your carpet cleaning business, and email you a clear plan and price within one day. No call required.
Built for service businesses in Minnesota. No call required.