Carpet cleaning software that shows what each job actually made you
Three jobs today. A $210 two-bedroom apartment across town, a $640 whole-house with stairs and pet treatment, and a commercial hallway that has to happen after 6pm. By Friday, you know the week felt busy. What you do not know is which of those jobs paid for itself once you count the drive, the setup, the water, and the hour you spent on the phone rescheduling. North Star is a custom operations system MinnSight builds and runs for carpet cleaning companies, priced flat and hosted for you.
No call required. Flat monthly, no per-tech fees.
What a job made after the drive, the van, and the wand time
Carpet cleaning revenue is easy to see and carpet cleaning margin is nearly invisible. Two jobs at $400 are not the same job when one is twelve minutes away and one is forty, or when one takes ninety minutes and one takes four hours because of stairs, furniture moving, and a heavy pet contamination. North Star records time on site, drive time, crew, solution used, and the final price against every job. Then it groups them the way you actually need to see them: by job type, by neighborhood, by tech, by how the lead came in. Within a couple of months you can tell that residential whole-house work in the near suburbs earns you $118 an hour while small apartment turnovers earn $61, and you can price and route accordingly instead of by instinct.
Phone quotes that hold up in the living room
Most of your jobs are priced sight unseen. The customer says three bedrooms and a hallway. You say $265. Your tech arrives and finds a sectional to move, stairs nobody mentioned, and a landing. Now someone has to have an awkward conversation and the day is running late. North Star gives whoever answers the phone a real pricing structure: rooms, stairs, area rugs, protectant, pet treatment, minimums, and travel zones, with your prices built in. The quote goes out with what is included and what costs extra written plainly. When conditions on site differ, the tech adjusts on the job with the customer's approval, and the change is documented rather than argued about later. Fewer surprises at the door means fewer discounts given away to keep the peace.
Repeat customers who rebook without being chased
Carpets get cleaned every twelve to eighteen months. That means your best lead source is the list of people you already cleaned for, and most carpet cleaning companies never work it. North Star keeps every past customer with what was cleaned, which rooms, what it cost, what the pet situation was, and when the visit happened. Customers who are due show up as a list you can actually call or message, grouped by neighborhood so you can fill a light Tuesday with three stops in one area. Reminders can go out automatically at the interval you choose. A five hundred customer history is a real asset. If ten percent rebook because someone reminded them, at an average ticket of $340, that is $17,000 of work you were previously leaving on the table every year.
Two vans, tight windows, and a day that still works
Customers ask for arrival windows and then move furniture at the last minute. Commercial accounts want you after close. Your techs need to know where to be, with what equipment, and what the job actually involves before they get there. North Star gives each van a clean daily schedule with the address, the scope, the price, the access notes, and the last visit's history if there was one. Jobs get moved by dragging them, not by three phone calls. Because travel zones are built in, the schedule stops accidentally sending one van past the other twice a day. When someone cancels at 9am, the open slot is visible and your office can pull a nearby customer forward instead of losing the hours entirely.
The jobs that look the same on paper
A tech quotes $185 over the phone for three rooms. He arrives to find heavy pet urine damage, spends three and a half hours, uses double the solution, and does not charge more because he does not want the argument.
The pricing structure prices pet treatment as its own line. He documents the condition with photos, gets approval on the phone for $310, and finishes the job at a rate that pays.
You cleaned 480 homes last year. You have no organized list of them. Your slow weeks in February get filled with whatever phone calls happen to come in, and about a third of your vans sit idle.
The customers due for a rebook are one list. Your office calls 60 of them ahead of February and books 14 at an average of $325.
A 2pm job cancels. Your second van has three hours of nothing and drives back to the shop. Two other customers that week wanted an earlier slot but nobody knew who they were.
The cancellation opens a visible gap. The office finds a customer four blocks away who asked to move up, and the van does a $290 job instead of parking.
Every job with its real numbers on it
North Star brings your whole carpet cleaning business into one place. We match it to how your vans are dispatched today, and we maintain it after launch.
You pay a flat monthly price rather than a fee per tech or per van. The levels are broken down on the pricing page.
See North Star pricingAdd only what earns its keep
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
See pricingNot ready for the whole system? Grab one of these yourself, no call needed.
Browse all toolsOur tools cover the common needs. If your audit turns up something specific, or you already have an idea, we build that too.
Start with the free auditShopping the other options?
Honest, side-by-side breakdowns of MinnSight against the tools businesses usually weigh.
What are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your business.
Get Your Free AuditBuilt for Every Type of Carpet Cleaning Company
Walk a real job through the system
One worked example, running live, with the jobs and the customer records already populated. Choose the owner login, the tech login, or the customer login and go through it at your own pace.
See the live demoWhat carpet cleaners ask before they start
Ready to see what
each job actually pays?
Send us your last two months of jobs and how you price them. We will show you where the margin actually is and what a custom North Star would look like built around your vans and your routes. It starts with the free audit, and there is no phone call attached. If you would rather see the system in action first, just say so.
Built for service businesses in Minnesota. No call required.