Openings, weekly routes, and closings. One system for all three.
Late April, and everyone wants their pool open on the same Saturday. July, and you are running two hundred weekly stops with chemical readings at each one. Late September, and the closing calls start before you have finished the last repair. A pool business is really three businesses stacked on one short calendar, plus a winter with no revenue. North Star is a custom operations system MinnSight builds and runs to hold the whole cycle.
No call required. Flat monthly, no per-tech fees.
The opening rush, and getting through it in order
Openings are a queue problem. Two hundred customers all want the same three weekends, your crew can do a fixed number per day, and the ones you push to late May are the ones who call twice. North Star holds the opening list with each customer's cover type, equipment, prior year notes, and whether they prepaid. You schedule the queue in a way you can defend: prepaid and contract customers first, then by area so a crew is not crossing the metro for one job. Customers can be told a real week rather than a vague promise. Every opening carries what happened last spring, so the crew arriving at a pool with a torn safety cover or a pump that needed a seal already knows to bring parts. The season starts with fewer second trips, which in a six week window is worth real money.
Weekly stops with the readings attached
Route service is the backbone. Chlorine, pH, alkalinity, cyanuric acid, calcium hardness, plus what was added, what the water looked like, and whether the skimmer basket was full again. Recorded on paper, that data helps nobody after the truck leaves. In North Star, readings are logged at the pool on the phone against that specific pool's record. History is right there, so a tech can see that this pool has been fighting alkalinity for three weeks and treat the pattern rather than the day. Homeowners can be sent a record of the visit, which cuts the "were you even here" calls almost entirely. Chemicals used are tracked per stop, so your chemical cost per pool becomes a number you know instead of a lump sum you see at the distributor.
Repairs that turn into real revenue instead of a note in a truck
Your techs find things. A leaking pump seal, a heater that will not fire, a failing salt cell, a liner that needs replacement before next season. In most pool companies that observation becomes a note that maybe gets mentioned. North Star turns it into a quote from the phone: the finding, a photo, the recommended repair, and a price. It goes to the customer while the problem is fresh and it stays on an open-quote list until it is answered. Repair work is the highest margin work a pool company does, and the difference between a $95 weekly stop and an $1,800 heater replacement is usually just follow-through. Equipment on each pool is tracked with age and warranty, so a pump running eleven years is a conversation you can start in April rather than an emergency in July.
Contracts, prepay, and the money that has to last until April
The hardest month in a pool business is February. Seasonal contracts, prepaid packages, and monthly billing spread across twelve months are how good operators survive it, and all three require records nobody wants to keep by hand. North Star holds each customer's contract: what it covers, which weeks, at what price, on what payment schedule, and what has been delivered against it. You can see how much of the season is sold before the season starts. Renewal offers go out to last year's list as a group rather than one at a time. Closings sold at the end of the season link to next spring's opening, so the customer who closed with you is already on the opening queue. What is unpaid stays visible in October, when it is still collectable, instead of surfacing in March.
The stops that cost you the season
A weekly customer calls in August insisting his pool was skipped twice. You have no record beyond a tech's memory. You credit him $190 to end the conversation.
Each stop carries time on site, readings, and chemicals added. You send him the two visit records in question and the credit conversation never starts.
Your tech notices a heater that will not fire on a June route stop. He mentions it to the office two weeks later. By then the homeowner has already had another company install a new one.
He quotes the repair from the pool with a photo. The homeowner approves a $2,400 heater replacement the same week and your crew does the work.
Opening season starts and your list lives in a spreadsheet sorted alphabetically. Crews cross the metro three times a day, and by the second weekend you are eleven days behind with fourteen customers calling.
The opening queue is sorted by contract status and by area. Crews work a tight geography, prepaid customers go first, and everyone gets told a real week.
The route and the history in one place
North Star brings your whole pool service business into one place. We build it around your route weeks and your season, then keep it going.
Flat monthly pricing, with nothing charged per stop or per tech. See the three levels on the pricing page.
See North Star pricingAdd what the season asks for
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
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Honest, side-by-side breakdowns of MinnSight against the tools businesses usually weigh.
What are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your business.
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Try the owner and the field views
The demo is one finished system with example routes, customers, and service history in place. Switch between the owner, the field, and the customer views with one click.
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from one place?
Send us your route list, your opening queue, and how you bill your seasonal contracts. We will show you what a custom North Star would look like across your whole season, including the winter. Start the free audit whenever you have ten minutes. There is nothing to schedule. A guided tour is yours for the asking.
Built for service businesses in Minnesota. No call required.