Locksmith software for the midnight lockout and the master key chart
At 11pm someone is locked out of their car in a grocery store lot. At 8am a property manager needs six units rekeyed after a move-out. By noon a restaurant owner wants a new exit device installed before the fire inspector comes back. A locksmith business runs on speed, trust, and records that have to stay private, often all on the same day. North Star is locksmith software MinnSight builds and runs so every call, every key, and every job lives in one secure place.
No call required. Flat monthly, no per-tech fees.
Emergency calls, dispatched to whoever is closest
Lockout work is decided in the first minute. A customer standing outside a locked car calls three numbers and books whoever gives a firm arrival time. North Star puts every open job and every tech on one board, so the call goes to the person closest to it rather than whoever the dispatcher happened to think of. The tech sees the address, the vehicle or door type, and the notes from the call on the phone before leaving. The price quoted on the call is recorded at the time, which matters in a trade where customers have been burned by lowball phone quotes that turn into a different number at the door. When the job is done it is closed, paid, and on the record before the tech drives to the next one.
Proof of ownership, recorded every time
Opening a door for the wrong person is the one mistake a locksmith cannot undo. Careful locksmiths verify identity and right of access before they work, whether that is a license matching the address, a vehicle registration, or a property manager's written authorization. North Star builds that check into the job: the tech records what was verified and can attach a photo of the document, and if you want it, the job cannot be closed until that step is done. If a question comes up months later, from a customer, a landlord, or the police, the record shows exactly who authorized the entry and what proof was checked. It protects the customer, and it protects the business.
Master key systems and who holds which key
Commercial and property clients trust you with information that would be dangerous in the wrong hands: the master key chart for a building, the bitting for its cylinders, which keyways are restricted, and who holds a key to which door. Most locksmiths keep this in a binder, a spreadsheet, or a key machine database that one person can open. North Star keeps each client's key system on record with access limited to the people who need it. Every rekey after a tenant turnover is logged against the unit, so a property manager can see when a lock was last changed. Keys issued and returned are tracked by holder, and when one goes missing you know which doors it opens before you quote rekeying an entire floor.
Automotive jobs, safes, and what is in the van
Automotive work runs on details that change by vehicle: year, make, model, VIN, key type, whether a transponder needs programming, and which equipment the job calls for. North Star keeps those on the job, so a tech knows before leaving whether the right blank and programmer are in the van. Safe openings, access control installs, and commercial hardware each carry their own records too. The van itself is an inventory problem: blanks, cylinders, pins, and hardware that run out at the worst possible moment. Parts used are recorded against each job, so restocking is based on what actually went out this week rather than a guess, and you can see which kinds of jobs really pay once parts and drive time are counted.
The calls that cost you the customer
A lockout call comes in while your dispatcher is on another line. By the time she calls back, the customer has booked someone else who promised twenty minutes.
The call lands on the board with the closest tech already suggested. He accepts it from his phone and the customer has an arrival time in under a minute.
Months after a residential lockout, someone disputes that the person you let in lived there. The only record is a tech's memory of looking at a license.
The job record shows the ID that was checked, a photo of it, and when it was verified. You send it over and the question ends there.
A property manager reports a lost master key. Nobody can find the key chart, so you quote rekeying the whole building to be safe.
The key system record shows exactly which doors that key opens. You rekey eleven cylinders instead of eighty and keep a grateful client.
Jobs, keys, and records in one place
North Star brings your locksmith business into one place. We build it around emergency calls, rekeys, and the key records you are trusted to keep, then keep it running.
A flat monthly price, with nothing added per tech or per call. The three levels are set out on the pricing page.
See North Star pricingBuild on what your calls require
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
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Browse all toolsOur tools cover the common needs. If your audit turns up something specific, or you already have an idea, we build that too.
Start with the free auditWhat are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your business.
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The example you can open is a general service business with sample jobs loaded, not a locksmith build. It shows how a dispatch board and a tech view fit together.
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before anyone else does?
Send us how you take emergency calls today, how you keep key records, and how your commercial accounts are billed. We will show you what a custom North Star would look like for your locksmith business, from the late-night call to the master key chart. Start the free audit when you have ten minutes. There is nothing to schedule.
Built for service businesses in Minnesota. No call required.