HVAC software that remembers every unit you have ever touched
The first hard cold snap fills your voicemail by 6am. The July heat wave does the same thing with the air side. In between, you are running tune-ups, chasing filter sizes, and trying to remember whether the furnace at the split-level on Hamline is the one with the cracked secondary or the one you already quoted. North Star is a custom operations system MinnSight builds and runs for HVAC shops so that memory lives in the system instead of in your head.
No call required. Flat monthly, no per-tech fees.
The Cost of a Business That Runs on Sticky Notes
Every missed follow-up, double-booked crew, and quote that never went out is money that walks out the door. For a busy 3 to 8 tech business, those small gaps add up fast. See what it could add up to for your business with the calculator below.
North Star puts it all in one place.
Every unit, every part number, every visit
Most HVAC software organizes around the customer. Your work is organized around the equipment. A single address can have a rooftop unit, a mini split in the addition, and a boiler nobody has touched since 2011. North Star gives each piece of equipment its own record: make, model, serial, install date, warranty end, blower motor part number, the capacitor size your tech had to source last time, and every visit that unit has ever had. When a tech pulls up, the history is already on the phone. That changes the conversation at the door. Instead of "let me take a look," it is "this is the third time this compressor has short cycled since February." Diagnosis gets faster, replacement conversations get easier, and the tech who did not do the original install is not starting from zero.
Maintenance agreements that do not quietly expire
Service agreements are the healthiest revenue an HVAC company has, and they are also the easiest to lose track of. A hundred agreements sold across eighteen months means renewals landing in scattered weeks, spring visits owed to people who bought in fall, and a handful of customers who paid you and never got scheduled. MinnSight builds your agreement structure into North Star the way you actually sell it. Each plan knows how many visits it includes, which ones have been used, when it renews, and whether the customer is on card file. Your office sees the spring list and the fall list before the season starts, not after. Unscheduled visits show up as a working list to call, so nobody paid for coverage they never received, and nobody renews without you noticing.
After-hours no-heat calls, handled the same way every time
It is 11pm in January and a landlord has no heat in a duplex. What happens next should not depend on who happened to answer. North Star holds the after-hours flow: the call gets captured with the address, the equipment already on file, the dispatch fee the customer agreed to, and who is on rotation. Your on-call tech gets the job with the unit history attached, not a text message with a phone number in it. In the morning, the call is already a job with time on it instead of something someone has to reconstruct. If you add the answering service, live people take the call in your company's name and the job lands in the same place. Nothing gets rebuilt from a notepad the next day.
Know what a replacement quote is worth before you send it
A furnace and coil changeout is a multi-thousand dollar decision for the homeowner and a margin decision for you. North Star keeps quotes attached to the equipment record, with good, better, and best options, the rebate paperwork, the deposit collected, and the date the customer said yes. Quotes that have not been answered show up as a list, so a $9,400 system replacement does not sit unanswered for three weeks while everyone assumes someone else followed up. Once it is sold, the install becomes a scheduled job with the equipment ordered against it. You can see how much of your quoted work is still open, how much closed, and what the average install ticket looks like this quarter compared to last.
Three things that happen every season
A tech replaces a blower motor in March. In August the unit fails again, a different tech goes out, and nobody knows the motor is four months old. You eat a $340 part that was still under warranty.
The unit record shows the March motor, the part number, and the warranty end date. The tech files the claim from the driveway. The part is covered and the callback costs you a visit instead of a part.
You sold 62 maintenance agreements last fall. In April your office admits about a dozen customers never got their spring visit scheduled, and two have already called asking why they paid for a plan.
The spring list is built before April. Unscheduled agreement visits sit in one view with phone numbers, and the office works the list down instead of guessing which names are missing.
A $9,400 rooftop replacement quote goes out by email on a Tuesday. Three weeks pass. When you finally call, the property owner has already signed with someone who followed up on Thursday.
Open quotes are visible by age and value. The Tuesday quote shows up on Thursday's follow-up list, gets a call, and closes before the competing bid lands.
Built for businesses like yours
We are a Minnesota company. We built MinnSight for the 1 to 50 tech businesses built on hustle, trust their gut, and are too busy to deal with systems that take six months to set up.
One place for the whole shop
North Star brings your whole HVAC business into one place. We build it around how you already work, then keep it running for you.
North Star tracks your Preventative Maintenance Agreements, schedules the visits, and triggers the renewals, so your slow shoulder seasons stay booked.
Running on other recurring agreements too? The maintenance tracker in your Operations Hub follows every task and renewal date so nothing slips.
North Star comes in three levels at a flat monthly price, with no per-tech fees. What sits in each level is laid out on the pricing page.
See North Star pricingAdd the pieces your season needs
Help your team suggest the right extras without the hard sell. We build guide cards from the details you already have for each customer and job.
See pricingNot ready for the whole system? Grab one of these yourself, no call needed.
Browse all toolsOur tools cover the common needs. If your audit turns up something specific, or you already have an idea, we build that too.
Start with the free auditLooking at the big platforms?
Honest, side-by-side breakdowns of MinnSight against the tools businesses usually weigh.
What your business looks like after MinnSight
What are you leaving on the table?
Assumes 3 jobs a week slip through from missed follow-ups, double-bookings, and quotes that never went out. North Star keeps every job in one place. Adjust the sliders to match your business.
Get Your Free AuditBuilt for Every Type of HVAC Company
Whether you run a two-truck residential business or a multi-tech commercial operation, the same problems show up. Customer history lives in someone's head. Follow-ups get missed. Revenue leaks out.
Open a system that is already running
The demo is a working North Star with a real week of jobs, customers, and equipment history already loaded into it. Sign in as the owner, as a tech, or as a customer and open anything you want.
See the live demoWhat your business looks like after MinnSight
Your customers book a job, check on it, and pay you online through your portal, day or night.
Your techs see the full fixture and service history before they knock on the door.
Customer complaints are written down and tracked from the first call to the final fix.
You see exactly which service types and customers are driving your revenue.
Three Steps to Your System
No jargon. No bloated subscriptions. We build your system and set your launch timeline during onboarding.
What HVAC owners ask us first
Ready to get the shop
out of your head?
Send us a week of your job board, your agreement list, and your invoicing, and we will show you what a custom North Star for your shop would hold. The free audit does not require you to get on the phone with anyone. If you want to see a working system first, ask and we will walk you through one.
Built for service businesses in Minnesota. No call required.