Review Response Library
Ready-to-use replies for the 8 most common bad reviews, with lines for your industry and the words to avoid.
A bad review stings, and the hardest part is knowing what to write. This library gives you a calm, ready-to-use reply for the complaints businesses see most, so you can answer fast without arguing.
Every reply follows the same 3 parts
Thank them for the feedback. Say sorry for their experience.
Name the main problem in your own words.
Give your name and a direct way to reach you.
Swap in your details where you see [brackets]. Keep it short. Never argue.
What's inside
- "They were late" or "No one showed up"
- "Way too expensive"
- "It's still broken"
- "The staff was rude"
- "No one called me back"
- "They damaged my stuff"
- "Long wait"
- A reviewer you can't find as a customer
- Field service (HVAC, plumbing, electrical)
- Auto repair
- Retail
- Hospitality (hotels, restaurants, venues)
- Salons and personal services
Plus a list of words to avoid, what to say instead, and tips on what never to say in public.
Quick rules for every reply
- Reply within 2 to 3 days.
- Same calm tone, every time.
- Never offer anything in exchange for changing or removing a review.
- Never share private customer details.
- After posting, call the customer. The free Service Recovery Kit has what to say.
Want to write your own?
The free Review Responses prompt drafts a reply to any review you paste in.
Get Review Response Library
Buy it and start straight away. You'll be taken to tools.minnsightai.com to check out and begin.
Buy · $29Checkout is on tools.minnsightai.com, MinnSight's secure store.